Framework Focus

How AI is Transforming LTC Pharmacy | FrameworkFocus™

In this episode of FrameworkFocus, we explore how artificial intelligence is reshaping long-term care pharmacy. Rick Pollick and Kyle Nilson from SoftWriters’ Alpha Labs join us to discuss the industry-wide impact of AI, the benefits and challenges it presents, and how SoftWriters is bringing innovative, AI-driven workflows to life—starting with AI Order Entry Automation.

Turning Information into Impact in LTC Pharmacy | FrameworkFocus™

 
In this episode, host Todd Eury sits down with Terry Dean and Amanda Malooley to explore the growing importance of business intelligence in long-term care pharmacy. Together, they discuss the challenges pharmacies face in accessing and interpreting data, why real-time insight is becoming mission-critical, and how smarter visibility leads to better operational and clinical outcomes. The conversation then traces the journey behind FrameworkInsight—how it was envisioned, built, and continues to evolve to support pharmacy leaders in making informed, confident decisions.

Live from the FrameworkLTC Innovation Conference (Part 3) | FrameworkFocus™

In the final installment of our three-part series, host Todd Eury wraps up his live coverage from the 2025 FrameworkLTC Innovation Conference. Tune in for more engaging interviews with LTC pharmacy attendees, partner exhibitors, and SoftWriters team members as they reflect on the event’s biggest moments and discuss what’s ahead for the LTC pharmacy community.

Live from the FrameworkLTC Innovation Conference (Part 2) | FrameworkFocus™

In part two of our exclusive three-part series, host Todd Eury continues the conversation live from the 2025 FrameworkLTC Innovation Conference. Hear from LTC pharmacy professionals, trusted partners, and SoftWriters experts as they share their experiences, key takeaways, and perspectives on the evolving world of long-term care pharmacy.

Live from the FrameworkLTC Innovation Conference (Part 1) | FrameworkFocus™

In part one of our special three-part series, join host Todd Eury as he takes you inside the 2025 FrameworkLTC Innovation Conference. Recorded live on-site, this episode features conversations with long-term care (LTC) pharmacy leaders, partner exhibitors, and members of the SoftWriters team. Hear firsthand insights and success stories that highlight innovation, collaboration, and the future of LTC pharmacy.

From Constraint to Catalyst: Interest Rates and the LTC Market | Framework Focus

In this episode of FrameworkFocus, we explore how the long-term care (LTC) market has evolved from the pre-pandemic boom through COVID-19’s sharp disruption to today’s near-recovery. Jason Yablinsky, CFO at SoftWriters, unpacks how shifting interest rates, housing liquidity, and the coming wave of Baby Boomer demand are reshaping the industry’s trajectory. Tune in to learn why today’s financial constraints may soon become tomorrow’s catalysts for growth.

Where LTC Pharmacy Connects: Preview of the 15th Annual FrameworkLTC Innovation Conference | Framework Focus

In this special episode of FrameworkFocus, we’re getting you ready for the 2025 FrameworkLTC Innovation Conference—Where LTC Pharmacy Connects. You might remember it as our “User Conference,” but we’ve refreshed the name to better reflect where we’re headed. This event has always been about more than just software; it’s about accelerating innovation, sharing ideas, and shaping the future of Long-Term Care Pharmacy. Tune in as we highlight what’s new for this year, what attendees can expect, and why this event continues to be a must-attend gathering. Plus, hear from Matthew Gilbert, VP of Business Transformation and Major Accounts at RxSafe, Diamond sponsor this year, who shares insights from a vendor perspective and discusses why RxSafe is excited to participate in this year’s conference.

Mapping the Customer Journey | FrameworkFocus™

In this episode of FrameworkFocus, VP of Customer Success Jackie Maitland is joined by Eric Fernandez and Dustin Harbison to explore the full customer journey at SoftWriters—from first engagement through implementation, account management, and long-term growth. Together, they share how collaboration, transparency, and continuous feedback shape a partnership built for lasting success in the long-term care pharmacy space.

The Future of Work | FrameworkFocus™

In this episode of FrameworkFocus™, host Todd Eury sits down with Dori Armstead, VP of People at SoftWriters, to explore The Future of Work and what it means for the pharmacy technology industry. Dori shares insights on building a talent-centric organization, SoftWriters’ journey in improving hiring and retention, and how HR strategies are evolving to meet today’s workforce demands. The conversation covers key topics like attracting and developing top talent, fostering a culture of belonging, and planning for the future through thoughtful job architecture. With a forward-looking perspective, Dori highlights the skillsets that will drive business success over the next five years and provides practical advice for pharmacy leaders looking to future-proof their workforce. 
 

Advocating for LTC Pharmacy: Policy Battles & Industry Shifts | FrameworkFocus™

The political landscape is shifting, and long-term care (LTC) pharmacies are feeling the impact. In this episode of FrameworkFocus, we sit down with Alan Rosenbloom, President & CEO of the Senior Care Pharmacy Coalition, to discuss the key policy challenges facing LTC pharmacies in 2025. From the effects of the Inflation Reduction Act and ongoing PBM reform efforts to the push for LTC at Home and the looming threat of NADAC payment changes, Alan breaks down what’s happening in Washington and what it means for LTC pharmacies nationwide. Tune in for expert insights on the regulatory road ahead and how the industry can advocate for meaningful change.